Return Policy

Returns and refunds

Return requests must be made within 7 days after delivery. All returns require prior approval and an RMA number. Approved returns refunded to the original payment method are subject to a 20% restocking fee. Choose store credit for an approved return and the restocking fee is waived. Customers are responsible for return shipping, including when choosing store credit. Original shipping charges are non-refundable.

Contact sales@arthurcantina.com or 718-295-9119 for approval before sending a return. Once we receive and inspect your return, we will notify you whether your refund or store credit is approved. Approved refunds are processed to your original payment method within 3–5 days after we receive and inspect the returned item.

Pickup orders, refused shipments and cancellations

Refunds for returned pickup orders, refused shipments, or customer cancellations after payment has been captured are subject to a 20% restocking fee. The restocking fee is waived if you choose store credit. Shipping charges are non-refundable, and customers are responsible for any return shipping costs.

Vintages and Batch Numbers

Please note that we are unable to accept returns for orders placed with incorrect vintages or batch numbers. We encourage you to contact us when searching for a specific vintage/batch number before completing your purchase. For more information on this policy and guidance on selecting the right vintage or batch, please refer to our guide to Vintages and Batch Numbers.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before any funds are reflected on to your account.

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